Welcome to Moorva Tea. These Terms & Conditions govern your use of the Moorva Tea website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Moorva Tea

Moorva Tea offers premium tea and botanical wellness products through its online store. Our products include various tea blends and related offerings available for purchase through our website.

All product descriptions, images, prices, availability, and other information displayed on the website are subject to change without prior notice.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide while placing an order is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse or attempt to interfere with the website or its services.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on the website are accurate.

However:

• Actual product colours or packaging may vary slightly from images displayed online.
• Product availability may change without notice.
• We reserve the right to correct errors or inaccuracies at any time.
• We may limit the quantity of products available for purchase.

Moorva Tea currently offers multiple tea blends, including Rose Radiance, Slim Detox, Digestive Harmony, Beauty Elixir, Mystic Blue, Stress Relief Tea and Assortment Pack.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or through the contact information provided during checkout.

An order is considered accepted only after it has been processed and confirmed by Moorva Tea.

We reserve the right to cancel or refuse an order in situations including:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspicious or fraudulent transactions
• Incorrect or incomplete customer information
• Any other circumstances requiring cancellation

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

5. Pricing & Payments

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Product prices may change at any time without prior notice.

You agree to provide valid and accurate payment and billing information when placing an order.

Orders will be processed only after successful payment confirmation.

6. Offers & Discounts

Moorva Tea may provide promotional offers, discount codes, seasonal offers, or other promotional benefits from time to time.

Promotional offers may have specific conditions, validity periods, minimum order requirements, or usage limits.

Unless specifically stated otherwise:

• Promotional codes cannot be exchanged for cash.
• Multiple discount codes may not be combined.
• Moorva Tea reserves the right to modify or cancel promotional offers at any time.

The website currently advertises a 10% first-order discount using code WELCOME10, subject to the applicable promotional conditions.

7. Shipping & Delivery

We ship orders to eligible locations within India.

Shipping charges and delivery timelines may vary depending on the delivery location, order value, courier availability, and other circumstances.

The website currently offers free shipping on orders above ₹799.

Delivery timelines provided at checkout or after ordering are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect address information
• Remote delivery locations
• Other circumstances beyond our reasonable control

For detailed information regarding shipping, please refer to our Shipping Policy.

8. Returns, Refunds & Exchanges

Returns and refunds are subject to our Returns & Refunds Policy.

Because tea and botanical products are consumable goods, certain products may not be eligible for return once opened or used.

Customers should carefully review our Returns & Refunds Policy before placing an order.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within the period specified in our Returns & Refunds Policy with the required order details and supporting photographs, where applicable.

9. Cancellation

Order cancellation may be possible only before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is approved, any eligible refund will be processed according to our applicable refund procedures.

10. Intellectual Property

All content available on the Moorva Tea website, including but not limited to:

• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Text
• Designs
• Website layout
• Videos
• Illustrations

is owned by or licensed to Moorva Tea and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to the website.
• Introduce viruses, malware, or harmful code.
• Interfere with the website's functionality.
• Copy or scrape website content for commercial purposes without permission.
• Submit false, misleading, or fraudulent information.
• Use another person's information without authorisation.

We reserve the right to restrict or terminate access to the website where misuse or violation of these Terms is identified.

12. Health & Wellness Disclaimer

Moorva Tea products are intended as beverages and wellness products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary.

Product information provided on the website is for general informational purposes only and should not be considered medical advice.

If you have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about consuming any ingredient, you should consult an appropriate healthcare professional before using the product.

13. User Reviews & Content

If you submit reviews, testimonials, photographs, comments, or other content to Moorva Tea, you agree that the content:

• Is truthful and not misleading.
• Does not violate any law or third-party rights.
• Does not contain offensive, abusive, or unlawful material.

By submitting content, you grant Moorva Tea permission to use, reproduce, display, and publish that content for marketing or promotional purposes, subject to applicable law.

14. Third-Party Services

Our website may use third-party services such as payment processors, delivery partners, analytics services, or other service providers.

Your use of third-party services may also be subject to their respective terms and privacy policies.

Moorva Tea is not responsible for the independent practices, policies, or availability of third-party services.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical issues
• Completely secure
• Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Moorva Tea shall not be liable for indirect, incidental, special, or consequential losses arising from:

• Use or inability to use the website.
• Delayed delivery caused by circumstances beyond our control.
• Incorrect information provided by the customer.
• Misuse of our products.
• Third-party services or websites.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

17. Indemnification

You agree to indemnify and hold harmless Moorva Tea, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your:

• Violation of these Terms.
• Misuse of the website.
• Violation of applicable laws.
• Violation of third-party rights.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

We may collect and process information necessary to process orders, provide services, communicate with customers, and improve our website and services.

Please review our Privacy Policy for further information.

19. Changes to These Terms

Moorva Tea reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when the updated Terms are published on this website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of the courts in India.

21. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us through the contact information provided on our website.