Last Updated: May 2026
Every MOORVA product is crafted with precision and care. We stand behind the quality of every box that leaves our hands. If something is not right, we will make it right.
Returns are accepted within 7 days of delivery for eligible orders. Tea consumables are non-returnable unless the product is damaged, defective, or incorrect.
Eligible for Return / Replacement
- Product received in damaged condition
- Wrong product delivered
- Packaging seal broken upon delivery
- Product significantly different from description
Not Eligible for Return
- Opened tea boxes (for hygiene reasons)
- Products returned beyond 7 days of delivery
- Dislike of taste or flavour (we recommend our Assortment Pack for first-time buyers)
How to Initiate a Return
Email hello@moorvatea.com with: your order number, a description of the issue, and photographs of the product and packaging. Our team will review your request within 2 business days and guide you through the next steps.
Refund Process
Approved refunds are processed to your original payment method within 5–7 business days. You will receive an email confirmation once the refund has been initiated.
Cancellations
Orders can be cancelled within 12 hours of placement by emailing hello@moorvatea.com. Once dispatched, cancellations are not possible — but you may initiate a return upon delivery if the order qualifies.